2. HOW TO USE THE WEBSITE
b. The USER, who will proceed to the purchase of products via this Internet site, promises and accepts that they meet the legal requirements for the conclusion of the agreement and that they are adults.
c. The COMPANY enables the USER of this website to register, if they wish, as a member (REGISTERED USER-MEMBER), by stating certain particulars and more specifically first name, surname, email, password, while at the same time they will be asked to verify their password. By creating a registered user – member account on behalf of the USER, the latter has the option to receive e-mail newsletters on the prices of the company products, new products, promotions etc.
a. In order to conclude an agreement with the COMPANY (e.g. purchase of products) via the Store no registration in the Store is required (using “username” and “password”). During purchase the user will be asked to log in (if they are already registered) or state the shipping information. If the USER is registered, their information is stored for future transactions. If the USER is not registered, they will be required to restate the relevant information in future transactions.
b. Orders are carried out ONLY in written form online by filling out and sending the relevant form that is found in the Store or via social media (e.g Facebook, Instagram). The agreement is completed once the USER receives a unique order number and the order status update with the indication “……….”. Other information on the order status is displayed on the user screen and sent via e-mail to the contact e-mail address the USER has registered. During processing each order that has been registered and the stock availability of the products ordered is confirmed. In case the availability or delivery time differs from the one indicated on the product page, the USER will receive a relevant notification.
c. The USER can track the order status by entering in the relevant fields of the website either the unique order number they received upon completion of the order or the contact email the USER registered upon completion of the order.
d. In addition to being informed about these terms, before the shipping of the order the USER is also informed about the following details:
i. That the counterparty of the user is the COPMANY, the full details of which are mentioned in this agreement.
ii. The main features of the ordered products.
iii. The total price of products, including VAT and any other fees as well as, where applicable, all the additional shipping, delivery or mail charges and any other expenses.
iv. Settlements with regard to payment, delivery, execution, the deadline within which the COMPANY undertakes to deliver the products,
v. That the user may submit any question/clarification/complaint via e-mail to the address OLIVESTREEADOPTION@GMAIL.COM and that the COMPANY will contact the user as soon as possible after examining the question/clarification/complaint.
In order to facilitate and accommodate all those who wish to proceed to a purchase through our online store, you are given the following payment option:
By a transfer to our company’s bank account (National Bank of Greece). Our company has taken all the necessary measures for the security of transactions. In case your bank account has been debited by a third party without your proven consent, you are entitled to cancel the debit upon request to the Bank, where you created your bank account.
5. METHOD-COST-TIME OF DELIVERY
Upon completion of your order, the products you have ordered are shipped to you through a courier service DHL, UPS, THE DELIVERY TIME BEING DETERMINED BY THE GIVEN OLIVE HARVESTING PERIOD WHICH WILL COVER THE MONTHS OF OCTOBER, NOVEMBER, DECEMBER AND JANUARY PER YEAR. The shipping cost FOR COUNTRIES THAT BELONG TO THE EUROPEAN UNION IS FREE. THESE ARE THE FOLLOWING: AUSTRIA, BELGIUM, BULGARIA, FRANCE, GERMANY, DENMARK, ESTHONIA, IRELAND, SPAIN, ITALY, CROATIA, LITHUANIA, LATVIA, LUXEMBOURG, GREAT BRITAIN, MONACO, THE NETHERLANDS, HUNGARY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN, CZECH REPUBLIC, FINLAND.
Force majeure: Ιf for reasons of force majeure (e.g. adverse weather conditions, strikes, etc.) it is not possible for us to deliver the products within the predetermined time, we will notify you via the email OLIVESTREEADOTPION@GMAIL.COM, in order to inform you about the delivery time of your products.
The COMPANY is not liable to the USER, if for any reason the site is unavailable at a given time or for any period. The COMPANY notes that the site may display technical errors with immediate effect on the presentation of the contents of site subjects (including but not limited to photos, prices, texts etc.) for reasons it bears no responsibility for and promises to strive for faster resolution thereof.
All content, logos and software of the website are the intellectual property and/or industrial property of the COMPANY or third parties contracted with the COMPANY. Therefore, the content of this page is available to the USER for personal use only and under no circumstances for public or commercial use. The COMPANY expressly declares that the USER can store, print and display the content provided by this website solely for personal use. The USER is not allowed to publish, manage, distribute or otherwise reproduce, in any form, anything displayed on this website. Moreover, they cannot modify or create derivative works based on any software or accompanying documentation supplied by OLIVESTREEADOPTION.COM.
No license or consent is granted to enable the USER to use the logo of the COMPANY in any manner and agrees not to use these logos contained on this website or any similar symbols. It is expressly agreed that the USER will not use the name or the website of the COMPANY in a way that may cause any harm or damage to the COMPANY or a third party, for the recovery of which the USER is solely responsible.
8. TRAFFIC ANALYSIS SERVICES
We use traffic analysis services on our website, which record and store data about your visits in accordance with the terms of published personal data protection, where applicable. These services are not used for the unique identification of the user, but only for general data visualization about the extent and pace of traffic with regard to the total number of visitors to our website.
9. STORAGE – PRINTING OF TERMS
10. CONTACT POSSIBILITY
The COMPANY reserves the right to set different content of these terms, always within the framework of legality and the USER acknowledges this right to the COMPANY. The COMPANY reserves the right to further amend and/or repeal all or part of all of the contents of this website (indicative texts, pictures, product descriptions etc.) without warning as well as to restrict access to parts or all of this website.
a. The COMPANY expressly warrants that it has taken all necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of all data of the USER. For the operation of the online store the COMPANY utilizes and is constantly upgrading the subsystems required for the smooth and proper functioning of the system. These include, but are not limited to, the following: backup system, firewall, anti-virus, a system for protection against malicious acts etc.
b. The COMPANY additionally complies with all safety rules for safe access from the given USER to the account of registered – user member, which may have been created in accordance with the above mentioned under Art. 2c.
In the event of a violation the following methodology is used: data on violation are collected, which are subsequently handed in to the competent authorities, the violation is interrupted by technical means, the authorities and the parties that may have been affected by the violation are informed and the size and extent of violation is inspected in order to be properly reported to any party having a vested interest. Moreover, the law enforcement authorities are facilitated in every way in order to investigate confidentiality and personal data violation incidents.
However, by creating an account the USER promises to comply with all appropriate security measures on his behalf as well, in order to maintain the confidentiality of their account details. The COMPANY declares that it is not liable for the recovery of any harm or damage resulting from failure to observe appropriate safety rules on behalf of the USER and for this reason after the completion of any communication through the account, the given USER must safely exit from the account (disconnect) and preserve the non-disclosure of personal account information to any third party. In case of loss or despite the foregoing disclosure of the secret password to a third party in any way, the USER shall promptly notify the COMPANY at the email: OLIVESTREEADOPTION@GMAIL.COM